Shipping & Returns
Once packages are shipped from our Tempe, AZ warehouse, they may temporarily require more time to be delivered due to limited transportation availability and increased volume with USPS and our other shipping carriers.
We recommend upgrading to Priority Shipping for time-sensitive orders. Launches, restocks, and holidays might extend shipping times; we thank you for your patience!
Shipping
| Cost | Warehouse processing time: | Transit time: | |
| Standard Shipping |
$1.99 or Free for orders $50+ |
3-5 business days | 3-6 business days after date shipped |
| Priority Shipping | $8.99 | 1-2 business days | 2-3 business days after date shipped |
| International Express Shipping | By Country and Weight | 3-5 business days | 3-7 business days after date shipped |
*This timeline is an estimate only and not guaranteed. On rare occasion, orders will ship or be delivered outside this timeframe. We reserve the right to make deliveries in installments as products are ready.
We ship all orders from our warehouse located in Tempe, AZ.
Preorder items ship in the time period stated above after their given release date. If your order includes both preorder and non-preorder items, the full order will be held until the expected ship date of the preorder item(s). We may occasionally split your order into multiple shipments at SpearmintLOVE's discretion.
All pre-order items reference an "Expected Ship Date" which is our best estimate of product availability at the time of sale. These dates can and do change. While we make every effort to deliver on or before these dates, please be aware that all pre-ordered items are subject to changes in actual ship dates. If your order includes both preorder and non-preorder items, the full order will be held until the expected ship date of the preorder item(s). In order to provide the best service experience, we encourage customers to avoid time-sensitive purchases such as gifts on pre-order items.
Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received. For more return information, please refer to our return policy below.
Orders of $300 and up require signature confirmation upon delivery.
All U.S. orders are shipped via USPS or FedEx, at SpearmintLOVE's discretion. SpearmintLOVE is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. SpearmintLOVE may cancel any order being sent to a Freight Forwarding company/address.
Order Status
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
International Orders
International purchasers assume all risk of loss, theft, customs seizures, clearance, levies, storage charges, broker fees, and the like associated with international shipping (the foregoing collectively, "International Shipping Events"), and you agree that SpearmintLOVE shall not be held liable for any international Shipping Events.
International orders (outside of the United States) may be subject to VAT, import taxes, or other fees which your local customs authority deems appropriate. These VAT, import taxes, and other fees are paid to your local carrier or government and are not collected by SpearmintLOVE, and thus cannot be refunded.
Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if not already included in product prices. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.
Shipping costs, duties, and taxes are non refundable.
For orders placed prior to 10/19/23:
All international packages are shipped via FedEx. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. The value of the package is listed to customs as the subtotal (before discount) and includes shipping costs. SpearmintLOVE assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.
Return Policy
Start a return or exchange here: RETURN PORTAL
No return form is necessary; all we need with the package is your original packing slip OR a note including the order number and email associated with the order. The return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund. Items can be returned after this 30-day-timeframe for a store credit or exchange.
An item may be returned if it is sent back:
● UNWORN
● UNWASHED
● WITH ORIGINAL TAGS AND PACKAGING INTACT (please do not stick labels to product packaging)
● FREE OF STAINS, ODORS, ANIMAL HAIR, AND DAMAGE
We recommend trying on all items in your order before washing to ensure they fit and that there are no other issues. We cannot accept returns or submit refunds after items have been washed. If a washed or used item is returned, the item will not be eligible for a refund, store credit, or exchange. No compensation will be provided and the product will be disposed of or donated.
NEW!: For orders placed on or after December 4, 2024, customers who purchased the Free Return & Exchange Add-On at checkout will not incur additional fees for returns or exchanges. Customers who did not purchase this add-on may still process returns or exchanges through our portal and will be responsible for the cost of the return label.
For orders placed before December 4, 2024, customers are still responsible for return shipping fees, however, may now use our return portal to purchase a pre-paid return label for convenience.
We are committed to making returns easier for our valued customers and appreciate your patience as we transition to this improved system. If you experience any issues, please don’t hesitate to reach out to our team for assistance.
Items purchased from the sale category are final sale only. Returned items that were purchased using a Black Friday week, Cyber Monday week, flash sale, brand sale, or other sale coupon code are eligible for store credit only.
Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.
Our return address:
SpearmintLOVE
2063 E Cedar St
Tempe, AZ 85281
Gift Returns
Start a gift return here: RETURN PORTAL
An item may be returned if it is sent back:
● UNWORN
● UNWASHED
● WITH ORIGINAL TAGS AND PACKAGING INTACT (please do not stick labels to product packaging)
● FREE OF STAINS, ODORS, ANIMAL HAIR, AND DAMAGE
No return form is necessary; all we need with the package is a note including your name, email address, and order number associated with the return.
Please indicate you are returning a gift in a note with the return—this way the buyer will not be contacted. Otherwise, the return credit/refund will be applied to the buyer.
Once we get the package back and process the return, you will receive a gift card in the amount of your return directly to your email inbox. You will need a SpearmintLOVE account that this gift card can be linked to. If you do not yet have an account with us, one can be created here!
https://spearmintlove.com/account/register
Our return address:
SpearmintLOVE
2063 E Cedar St
Tempe, AZ 85281
