Shipping & Returns

Once packages are shipped from our Tempe, AZ warehouse, they may temporarily require more time to be delivered due to limited transportation availability and increased volume with USPS and our other shipping carriers.

We recommend upgrading to Priority Shipping for time-sensitive orders. Launches, restocks, and holidays might extend shipping times; we thank you for your patience!

 Shipping

   Cost Warehouse processing  time:  Transit time: 
Standard Shipping

$6

or

Free for orders $50+

 3-5 business days 3-6 business days after date shipped
Priority Shipping $9.99 1-2 business days 2-3 business days after date shipped
International Express Shipping  By Country and Weight 3-5 business days 3-7 business days after date shipped


*This timeline is an estimate only and not guaranteed. On rare occasion, orders will ship or be delivered outside this timeframe. We reserve the right to make deliveries in installments as products are ready.

We ship all orders from our warehouse located in Tempe, AZ.

Preorder items ship in the time period stated above after their given release date. If your order includes both preorder and non-preorder items, the full order will be held until the expected ship date of the preorder item(s). We may occasionally split your order into multiple shipments at SpearmintLOVE's discretion.

All pre-order items reference an "Expected Ship Date" which is our best estimate of product availability at the time of sale. These dates can and do change. While we make every effort to deliver on or before these dates, please be aware that all pre-ordered items are subject to changes in actual ship dates. If your order includes both preorder and non-preorder items, the full order will be held until the expected ship date of the preorder item(s). In order to provide the best service experience, we encourage customers to avoid time-sensitive purchases such as gifts on pre-order items.

Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received. For more return information, please refer to our return policy below.

Orders of $300 and up require signature confirmation upon delivery.

All U.S. orders are shipped via USPS or FedEx, at SpearmintLOVE's discretion. SpearmintLOVE is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. SpearmintLOVE may cancel any order being sent to a Freight Forwarding company/address.

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day. 

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

International Orders

International purchasers assume all risk of loss, theft, customs seizures, clearance, levies, storage charges, broker fees, and the like associated with international shipping (the foregoing collectively, "International Shipping Events"), and you agree that SpearmintLOVE shall not be held liable for any international Shipping Events.

International orders (outside of the United States) may be subject to VAT, import taxes, or other fees which your local customs authority deems appropriate. These VAT, import taxes, and other fees are paid to your local carrier or government and are not collected by SpearmintLOVE, and thus cannot be refunded.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if not already included in product prices. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order. 

Shipping costs, duties, and taxes are non refundable.

Return Policy

Items may be returned under the following conditions:

 

  • Return postmarked back to us within 7 days of delivery
  • Returns postmarked back to us within 30 days of delivery are eligible for store credit only
  • Item must be in new, with original tags and packing intact, unworn, unwashed, free of stains, odors, and damage
  • Please include the items' original packing slip OR a note including the order number and email associated with the order. 

Any items purchased on sale are 'FINAL SALE' are not eligible for return or store credit.

 

Returns are not accepted after 30 days. We do not offer exchanges at this time.

 

Please allow up to two weeks for your return to be processed.

 

Our return address:

 

SpearmintLOVE

2063 E Cedar St

Tempe, AZ 85281

 

Gift Returns

Please follow our return policy above and:

Please indicate you are returning a gift in a note with the return—this way the buyer will not be contacted. You will need a SpearmintLOVE account for your store credit refund. If you do not yet have an account with us, one can be created here!